Return Policy

 

At VConturPro, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product within 14 days of receiving your order.

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Eligibility:

• Products must be unused, undamaged, and in their original packaging.

• Products that show signs of use or damage may not be accepted.

How to Return:

1. Contact our support team within 14 days at contact@vconturpro.com with your order number and reason for return.

2. We will provide you with return instructions and the return address.

3. Pack the item securely to prevent damage during shipping.

4. Ship the item back to us. Please keep the tracking number for your reference.

Return Shipping Costs:

• Customers are responsible for return shipping costs, unless the product is defective or incorrect.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days via the original payment method.

Exchanges:

• If you want to exchange a product, please follow the same return process and place a new order for the desired item.

For any questions or assistance, feel free to contact us at contact@vconturpro.com.